Return & Refund Policy
Things You Need to Know
Please note that returns/exchanges are only done for defective items and must be done so within 2 working days from the day customer receive the package. After this duration has expired, we will not accept the return of the item.
For defective items we'd gladly do an exchange with returns costs covered. However the exchange has to be for the exact same item. If the item is out of stock or unavailable, then an exchange for another item in equal or less value will be allowed. This policy was implemented to protect ourselves from customers who abuse the system.
To initiate your exchange/return, simply send your request to official.majeste@gmail.com with the following details:
Order Number
Your Name
Reasons for exchange
Note:
(1) We reserve the rights to accept exchange requests on a case-by-case basis. (2) MAJESTE is not responsible for any lost of postage(s) during the returning of the items. (3) All returned products musst be unworn and unwashed (no exceptions). (4) Exchanges must be made for items of equal or lessor value. (5) Return shipping charges are the responsibility of the customer unless the return is due to a shipping error on the part of MAJESTE. (6) Strictly no meetups.
Shipping and Delivery
MAJESTE ships nationwide to all cities in Indonesia. We use JNE as our delivery service.
The shipment of your order will be proceeding in two working days after the order is paid via bank transfer.
Every purchase on weekends (Friday, Saturday and Sunday) will only be proceed on Monday.